FAQs

In view of the guidelines published by MoCA order no. 29017/14/2020-DT dated 10.05.2022 and DGCA order no. 4/1/ 2020-IR dated 08.06.2022 there has to be strict compliance of COVID-19 protocols at Airport and Inside the aircraft. Passengers must wear a facemask at all times during the travel.

Frequent announcements are made to ensure that passengers are wearing facemask and following COVID protocols.

Frequent sanitization is being carried out across the terminal. In addition, sanitizer dispensers are placed at prominent locations in the terminal.

Please note in case the passenger violates COVID protocols or refuses to wear mask even after repeated warnings,

• Passenger without a facemask will not be permitted to enter the terminal. CISF personnel deployed at the entrance of the Airport will ensure that no one is allowed to enter the Airport without wearing a mask.
• At the airport, he/ she can be fined as per the State Law and he/ she may be handed over to Security Agencies for dealing with the matter as per the applicable law on the subject.
• Before departure- He/ she can be deboarded.
• During the course of the flight such passenger may be treated as “Unruly Passenger” and procedure in respect of handling such unruly passenger shall be followed by the concerned airline.

Passengers are advised to wear facemask properly and continue to wear the mask throughout the journey inside the aircraft.

Please arrive 120 minutes / 2 hrs prior to departure of your domestic flights and 3 hours prior to departure for your international flights

In the Airport terminal there is a public Wi-Fi network that gives you access to the Internet free for 60 minutes. It requires a valid Indian mobile number to access it. You can also buy Wi-Fi network for high speed after your free access is over at a minimal cost of ---.

Smoking is only permitted in the designated areas at the smoking zone. Smoking is prohibited inside the Terminal.

All terminals are open 24*7.

If you lose something on board the aircraft (lost articles at the aircrafts are kept with respective airlines), in the terminal or in the airport busses, then please complete the service form on lost and found page on the website or contact lost & found centre located at the terminal you can also write to lost & found email id lostandfound@adani.com .

If you find something, It is advised for the passengers and Airport users not to touch any of such articles. Any unattended article or lost article needs to be brought to the attention of CISF or airport staff. After Security clearance from CISF, item will be deposited to Lost and Found by CISF.

Yes, there is many money transfer or currency exchange outlet at the Airport at the moment. However, there are ATMs provided by a number of different banks where you can withdraw Indian currency.

Parents of unaccompanied minors need to contact respective airlines for the handover procedure before check in. There is a procedure to be followed for Unaccompanied Minor (UNMR) OR young passenger (YTH)

An unaccompanied minor is a child without the presence of a legal guardian. This term is used in immigration law and in airline policies. Generally UMNR’s age is considered to be from 5 to 11 years, however it may vary w.r.t. to Airline procedure. The specific definition varies from country to country and from airline to airline. Please check with the airline for further information.

Yes, there are Baby care rooms available at the Airport equipped with changing facilities and other basic hygiene amenities.

Yes, Airport offers barrier free access for passengers. There are reserved parking slots, ramps & special rest rooms for passengers with special needs. In addition, wheel chairs are available at the departure ramp of the airport. Customer Service Executives at the airport assist and guide you during the journey. For further assistance, you are requested to contact your respective airline or the Airport Terminal Managers.

In most cases it is safe for women, with a normal pregnancy, to travel by air. However, a fitness certificate (certifying that the pregnant lady is fit to travel by Air) is required by the concerned doctor. Women above 32 weeks pregnancy are not allowed to travel by air. For further information please contact your respective airlines.

As of now there are no waiting room facilities available at the Airport. It is advised that the visitors can wait at the hotels near the airports if their flight is scheduled after or more than 3 hours.

Yes, only International departing passengers from Security hold Area and International Arrival Passengers from International Baggage Claim Area can buy items from the duty-free shops.

Medicines in limited quantities which are necessary or appropriate for the guest during the journey, may be carried. For larger quantities a doctor’s prescription is mandatory. Please get in touch with the airline for more information.

Please Note Liquids, Aerosols and Gels of 100 ml quantity only are permissible to be carried on person due to Security reasons.

Please Email your Feedback to feedback.lko@adani.com

You can also share your feedbacks via – Whatsapp, facebook, airsewa app, twitter etc.

Complaint booklets are also available with Terminal Manager / Information Desks you can share your feedbacks with on duty Terminal Manager

For more details, please click the link here : http://www.ihpoe.mohfw.gov.in

Pharmacy at CCSIA is available at -
1. International Departure SHA - Near Duty Free
2. Domestic Departure SHA - Adjacent to smoking room (Gate Nos. -14 & 15)

The post office at CCSIA is located at Terminal 3 landside Gate no. 2

Airline ticketing counters are located at the following locations-
1. International Departures - Near Gate - 01
2. Domestic Departures - Near Gate - 02 & 03

Baby care room is located both at International and Domestic security hold area.

Prayer room is located at multiple locations.
1. Departures - behind check-in counters
2. International Departure SHA
3. Domestic Departure SHA

Smoking lounge is present at 3 separate locations-
1. International Departure SHA - adjacent to CIP Lounge
2. International Arrival Mezzanine - Near I - I transfers
3. Domestic Departure SHA - (Gate Nos - 14 & 15)

Charging point are available near boarding gates.

Baggage trolleys are available departure forecourt - private car drop & near entry gates
At arrivals - near baggage belts

Yes, auto-rickshaw are available outside the airport.

Currency exchange counters are available at the following locations -
1. International Arrivals - Near International Arrival Reserve Lounge
2. International Arrivals - Infront of Exit Gate No. - 01
3. International Departure Check in hall

ATMs are present at following locations -
Departure Airside Corridor SHA
Check in Hall - International & Domestic

Baggage wrapping service is available at the following locations-
1. International Departures - Near Gate No. - 01
2. Domestic Departures - Near Gate No. - 02

You can reach the airport and report at the lost and found office on below location-

Domestic Departures - Near Gate - 03

Information desks in CCSIA are located at following locations:
1. Domestic Departures - Infront of Gate No. - 03
2. International Departures - Infront of Gate No. 01
3. International Arrivals - Between belt Nos. 01 & 02
4. Domestic Arrivals - Near Belt No. - 07

The Special Assistance at CCSIA is located at Departure Forecourt - Wheelchair provision in private car drop off.

CCSI Airport is well connected with Lucknow Metro from the city, however the private services like Prepaid Taxi Service, OLA & UBER and Auto services are also well connected.

The drop and pickup zone are available in front of the terminal on the departure as well as arrivals. These can be used to pick up or drop off passengers free of charge. However, there is a charge for parking the vehicle in the parking zone.

You could use any of the following options:

• Hire a car from the car rental counters
• MRT bus service
• Prepaid Taxis.

The Cars can be pre-booked through the OLA and other facilities available at the airport.

You can't reserve a parking space, but the Airport offers a car park guarantee for the lowest-priced car parks.

There is a regular shuttle bus service between car parks and Terminal.

You can use any kind of digital payments as well as cash payments.

Yes, you will get a parking receipt when you park your vehicle.

Anyone who would like to enter the secure area must go through a security check. This means that pregnant women also have to pass through the scanner at the security check.

The following is information on the pass-through metal detectors: The metal detectors generate a low-frequency magnetic field to detect metal.

The electromagnetic field that is generated is comparable to common household devices or other electronic devices.

The radiation is harmless